Overview of Incident Management {HRM-4}

The Incident Management module is designed to allow organisations to record and manage activities and outcomes related to specific incidents involving students, personnel members or Other Persons/Users {GOPS-4}. 

At this stage, the system is pre-configured with a number of Incident Types and the user may create new incident types if required. Each Indicent Type has its own menu option for the maintenance of related incidents, allowing the system administrator to set access control to specific Incident Types on menu option level. 

Note that if a new incident type is created, a new menu option for the incident type should be created. We advise that ITS be contacted to assist.

The following Incident Types are distributed with the system.

• Disciplinary Action
• Grievance Action (Disciplinary Actions and Grievance Actions are maintained in the same screen)
• Injury on Duty
• Traffic Violation

For each Type of Incident, the following may be defined

• A set of Incident Categories may be defined
• A set of Actions to be taken or Actions taken as a result of each incident may be defined
• A set of Outcomes, to be indicated for each action may be defined
   
  

  As an example, consider possible set-up values for Incident Type "Disciplinary" Incident Categories (may be used to group types of offences, for example) Theft Fraud Absent without leave Actions Receive complaint (To log when the complaint was received) Investigate Prepare Disciplinary Committee Agenda or - Documents  Arrange Disciplinary Committee Meeting Disciplinary Committee Meeting Held Record finding of the Disciplinary Committee Accused Sentenced Outcomes Decide not to proceed with disciplinary action (To be used with the "Investigate" action) Decide to proceed with disciplinary action (To be used with the "Investigate" action) Accused found guilty (To be used with "Finding of the Disciplinary Committee" action) Accused found not guilty (To be used with "Finding of the Disciplinary Committee" action) The different types of sentences may also be entered as outcome codes

• Incident Types {PIMCS-3}. As mentioned above, the system is distributed with basic Incident Types and the related menu option set-up. We advise that ITS is contacted when a new Incident Type is to be created.
• Define the Incident Categories and Actions {PIMCS-1} to be used.
• Define the Outcome Codes to be used {PIMCS-2}

• Maintain Injuries on Duty {PIMOPS-1}
• Maintain Traffic Violations {PIMOPS-2}
• Maintain Grievances {PIMOPS-3}
• Maintain Disciplinaries {PIMOPS-4}
• Maintain Grievances and Disciplinaries {PIMOPS-5} (Note that this option can handle both Grievances and Diciplinary Actions)