ITS Online Help

Current Situation

A new help system was introduced to enable the user to get help from the menu and topic help from a menu option. Additionally we can also browse through a table of contents and search through the manual. We can also view any errors (in form menu options) and system information that can be sent to ITS to aid in problem resolution.

Accelerator Keys

Shortcut Keys

Function	Key	Function	Key
Clear Block	F7	List of Values	Ctrl+L
Clear Field	F5	List Tab Pages	F2
Clear Form	F8	Next Block	Shift+PageDown
Clear Record	F6	Next Field	Tab or Enter
Commit	Ctrl+S	Next Primary Key	Shift+F7
Count Query	F12	Next Record	Down
Delete Record	Ctrl+Up	Next Set of Records	Shift+F8
Display Error	Shift+Ctrl+E	Previous Block	Shift+PageUp
Down	Down	Previous Field	Shift+Tab
Duplicate Record	Shift+F5	Previous Record	Up
Edit	Shift+F6	Print	Ctrl+P
Enter Query	F11	Return	Return
Execute Query	Ctrl+F11	Scroll Down	PageDown
Exit	F4	Scroll Up	PageUp
Help	Ctrl+H	Show Keys	Ctrl+K
Insert Record	Ctrl+Down	Up	Up

Display Error

ITS Help

Demonstration #1

Purpose: To demonstrate the use of help from the Menu

Execution:

1. With the main screen shown select Help ' ITS Help(menu)

2.   A new browser window will be shown with the top-level structure of the ITS menu system.
3.   Indicate to the user the tree structure and the 3 tabs that are available.
4.   Click on the plus-sign next to "Graduator{MAIN-1}"

5. This will open the tree to display the main options under the Graduator System.
6. Keep opening up the first options of the Student System until "Maintain Academic Structure" is displayed

7. Click on Maintain Academic Structure {SACAD-1} to view the help.

Demonstration #2

Purpose: To show the user how to search for specific text

Execution:

1. With the main screen shown select Help -> ITS Help(menu)

2. A new browser window will be shown with the top-level structure of the ITS menu system.
3. Click on the "Search" tab

4. In the "Search" field type in "Academic Application" and press "Enter".

5. The search results will be displayed below this as follows:

6. The percentage value in the brackets indicates how closely each option retrieved matches the search criteria. Please note that the search algorithm is specified by Oracle and not by ITS: we have no control over it.

Demonstration #3

Purpose: To view help on a specific topic

Execution:

1. Using the "Quick Menu" go to {SACAD-1}.
2. Once the menu option has opened click on the help book

3. A new page will open with the help for this specific option.
4. Now click on "Locate in 'Contents'.

5. A tree structure showing the user exactly where this option is in the menu system will be displayed. This gives the user an idea of the hierarchy of the menus and an understanding of where this function fits in.

Logging Incidents

To read more information on Logging Incidents please click here.

Processing Rules
	No special processing rules