Operational Manual for Logging Incidents         

The Incident Logging functionality will allow the user to send a standardized incident report to designated staff members by email.

The incident report will automnatically include the data below as contextual information

• The data used when the incident occurred
• Institution Code and Name   
• User Name          
• Operating_system   
• Session ID           
• System Instance (Production, Test, etc)
• Program Name                 
• Version               
• Executable program 
• Source program     
• Menu Option and Description   
• Forms Version       
• Forms Error (If a Forms Error was raised)         

The system allows different Email Groups to be assigned to receive Incident Reports for different Subsystems

1. Define the Email Group(s) {GCS2-22} to receive the Incident Reports
2. Link the Email Group(s) to the relevant Subsystems {GCS2-24}
3. Link Staff Members to Email Groups {GCS2-23}.
4. Ensure that the IP address of the Email Server or the Server DNS name the of the Email Server is entered in System Operational Definition {GCS2-11} "ST - SMTP Server" for Subsystem "GC".
5. Ensure that the Unattended Mailbox address that will be used as "From" - email address is entered in the description-field of the External Conversion {GOPS-21} where External Body is "WEB", the External Code Type is "UTL" and the Internal Code is "Mail"