Lecturer Process Student Appeals {pl0001-9}

This option enables the lecturer to process student appeals. The lecturer can view student academic record {s00004-4}, motivation and financial detail and decide to approve or reject the appeal based on student progression or motivation.

Prerequisites to use this option.

If motivation is required for an approved appeal then set System Operational Definitions (SOD) MO/ST to 'Y' on {SMNT-12} or else set it to 'N' if the motivation is not required. Motivations are always required for the outcome "rejection".
On the reject or approve of a second appeal check if the SOD 1A/ST is Y on {SMNT-12}, then also send email to the first approver. If N only email to student as currently.
Set a value on Systems Operational Definitions (SOD) AS/ST on {SMNT-12} for rejected appeals. This will be used to populate the service request outcome on {SSTUDS-3} - Tab Request Detail.
Set a value on Systems Operational Definitions (SOD) RS/ST on {SMNT-12} for approved appeals. This will be used to populate the service request outcome on {SSTUDS-3} - Tab Request Detail.
Routing to be kicked off as set up on {GROU-1} Appeals Routing to Lecturer 'APR1'.
Define Structure for the follow-up exclusion statusses on {SSTUDS-8}. This is required for routing purposes as well.

Fields in this option:

Page 1: List of Student Appeals

This page displays student appeals whereby the lecturer is linked to a specific subject or qualification on {SACAD-9}. Click on the student number to either approve or reject the appeal.

Example:

Page 2: Select the option to process appeal or view academic record and view supporting documentation / dashboard.

Click on the student number link above and process appeal or view academic record. The supporting documentation may also be viewed by clicking on 'View Documents'. The category 'APPEALS' is defined on {GDOCS-1}.
The student surname and full names are also displayed for easy identification.

Example:

Page 3: Approve or Reject Appeal

This screen displays the student motivation with the qualification or subject appealing for. On click of process appeal pop up above the following screen will appear to enable the lecturer to motivate the appeal before a decision is made. On approve or reject of appeal a student gets an email and SMS with the outcome of appeal. The appeal will disappear from screen once a decision has been made.

If the value on RWFA = N, do not allow approver to click on 'Reject without further appeal' button.
If the value for AUTOYN = Y, then the new service request must be automatically created and if MAILYN = Y, routing must be send to the next approver.
On the reject or approve of a second appeal check if the SOD 1A/ST is Y, then also send email to the first approver. If N only email to student as currently.

On approval of appeal the menus at the back office as follows:

{SSTUDS-3} Tab - Request Detail

Field	Value
Request Outcome	From SOD RS/ST
Type	User type for the lecturer approving the appeal.
Person	Personnel Number for the lecturer
Date of Outcome	System Date
User Code	User Code for the lecturer

{SSTUDS-3} Tab - Request Code Data

Field	Value
Field Data for Field Number 2	Lecturer motivation from iEnabler

The end date of the student appealed status {SREGL-2} is set to the system date.

On rejection of appeal the menus at the back office as follows:

{SSTUDS-3} Tab - Request Detail

Field	Value
Request Outcome	From SOD AS/ST
Type	User type for the lecturer approving the appeal.
Person	Personnel Number for the lecturer
Date of Outcome	System Date
User Code	User Code for the lecturer

{SSTUDS-3} Tab - Request Code Data

Field	Value
Field Data for Field Number 2	Lecturer motivation from iEnabler

The end date of the student appealed status on option {SREGL-2} is set to the system date and if there is a record on option {SSTUDS-8} for the same Year, Indicator, Faculty/Department/Qualification/Subject and Offering Type and next sequence the system will create a record on option {SREGL-2} for the next sequence. The lecturer responsible for the appeal process will be able to send email to a student if additional information is required from the student. The student's email address is obtained from his biographical detail.

On rejection without further appreal the menus at the back office as follows:

{SSTUDS-3} Tab - Request Detail

Field	Value
Request Outcome	From SOD RF/ST
Type	User type for the lecturer approving the appeal.
Person	Personnel Number for the lecturer
Date of Outcome	System Date
User Code	User Code for the lecturer

{SSTUDS-3} Tab - Request Code Data

Field	Value
Field Data for Field Number 2	Lecturer motivation from iEnabler

The end date of the student appealed status on option {SREGL-2} will be NULL, even if there is a record on option {SSTUDS-8} for the same Year, Indicator, Faculty/Department/Qualification/Subject and Offering Type and next sequence the system. This is used to prevent a specific student to be allowed further appeal even if the setup on {SSTUDS-8} allows it.

Example:

Once the lecturer has made the decision on the appeal, a routing is created and email sent to the student regarding the outcome. The user can set up {GROU-1} routing type 'APR2', sequence 1 line 175 to print different messages on the email. This is done by defining an unique text message on {GOPS-21} as follows:

Approval : External Body - APL
            External Code Type - AAA

Reject:   External Body - APL
             External Code Type - AAR

Reject without further appeal:   External Body - APL
             External Code Type - ARW

History of Changes

Date	System Version	By Whom	Job	Description
07-Sep-2015	v03.0.0.0	Precious Diale	t202445	New manual format.
21-Sep-2015	v03.0.0.0	Melanie Zeelie	t202445	Added detail
21-Sep-2015	v03.0.0.1	Melanie Zeelie	t212082	Added detail on email to student
31-May-2016	v03.0.0.2	Melanie Zeelie	t213371	Added detail on new button and additional functionality on email messages
16-Jan-2017	v04.0.0.1	Precious Diale	t218850	Add rule regarding when the new service request must automatically be created. Change image for page two and three.