Maintain Enquirer Detail {SENQUR-1}

This option allows you to maintain an enquirer's details e.g. Biographical detail, communication detail and issue Enquiry material.

Enquiry information can be easily accessed from {SENQUR-10} which is the Entry Point for Enquiries. Information previously available on {SENQUR-1} were split into separate screens accessible simultaneously from {SENQUR-10}

{SENQUR-2} Certificates seen
{SENQUR-3} Enquiry inserts
{SENQUR-4} Query Enquired material issues
{SENQUR-6} Enquiry Address Maintenance

Panel 1: Enquiry Detail

Field	Type & Length	Description
Enquiry Number	N7	Each enquiry is allocated a sequential number when a new record is Saved. This Enquiry Number can be used at {SREGB-1} to copy the Title, Initials and Surname of the Enquirer.
Enquiry Year	N4	The calendar year, format YYYY in which the enquirer might be starting with her / his studies. This field is mandatory.
Type of Enquiry	A1	This indicates the way in which the relevant enquiry reached the institution. This field is mandatory, possible values are: T Telephone P Personal enquiries S Postal enquiries O Other enquiries
Student Number	N9	This field is optional and will only be used in the case where an enquiry has been received from an existing student (or applicant in the Applications Sub-system). In cases where a number is entered, the available biographical detail will be copied to the following fields.
Title	A5	The title of the enquirer. Valid codes are displayed from {GCS-9}.
Initials	A6	The initials of the enquirer. Mandatory.
Surname	A30	The surname of the enquirer. Mandatory.
First Names	A40	The full names of the enquirer.
On Behalf Of	A50	Third party details.
Matric	A1	Used to indicate if the enquirer has already obtained a matriculation qualification, or is about to do so. Y/N
Preferred Language	A1	This will determine the language to be used in letters produced from this sub-system. English / Alternate can be selected.
Gender	A1	The gender of the enquirer. E.g. Male / Female
Birth Date	DD-MON-YYYY	The enquirer's birth date.
ID Number	A13	The enquirer's ID number. The program will check against the first 10 characters of the ID number. If an ID number already exists in enquiry sub-system, the program will give a list of enquiries with the same number.
Offering Type	A2	Offering type from {GCS-5}
Recruiter	N9	Personnel that recruited the Enquirer from {PBOP-2}.
Media Code	A20	One of the codes created under option {SCODE3-21} can be entered here to, so as to indicate the reason that prompted this enquiry.
Media Subcode	A20	Enter the Media Subcode.
Academic Study Interest	A250	The academic field of study in which the enquirer is interested in.
Create Date		Display date when enquiry was entered
Creating User		Display system user that entered the enquiry

Example:

Panel Box 2 : School Leaving Detail

Field	Type & Length	Description
Matric Type	A2	Indicate the Matric Type of the enquirer from {SCODE3-1}
School	A5	Indicate the last school attended by the enquirer from {SSCHL-1}. If the SOD value for SH/BI School Mandatory on Application and Enquiry is set to Y on {SMNT-12} this is a mandatory field.
Last Year at School	N6	The last year and month when the enquirer will write final school exams, format YYYYMM.
Activity Last Year	A30	Select previous activity of enquirer from {SCOD3E-1}

Example:

Panel Box Block 3: Postal Address and Communication Detail

Refer to the Operational Manual for addresses

Field	Type & Length	Description
Addess Line 1	A80	Line 1 of the Primary Postal Address of the enquirer. Mandatory
Address Line 2	A80	Line 2 of the Primary Postal Address.
Address Line 3	A80	Line 3 of the Primary Postal Address.
Address Line 4	A80	Line 4 of the Primary Postal Address.
Postal Code	N4	Postal Code is mandatory.
E-mail	A20	E-mail address of the enquirer.
Type of Telephone Number	A2	Type of Telephone Number selected from list.
Telephone Number	N13	Telephone Number of the enquirer.

Example:

Panel Box Block 4: Enquiry Documents

Field	Type & Length	Description
Document Group	A6	Insert the 'Master Group Code', i.e. Stylesheet code, that was created on {GMNT-14}. If this is not entered, the documents from {SCOM6-2} will not generate. Valid documents list is limited to documents of: Output Format: MASTER Output Type: COMBIN and; Class: MST
Letter Date Sent	DD-MON-YYYU	Indicate the date in which the letter was sent.
Label Date Sent	DD-MON-YYYY	Indicate the date in which the label date was sent

Example:

Processing Rules
	Type of Telephone Number: The List of Values includes all Student System Primary Communication types as defined against any Reference Type, except 'E - Email' - {GCS-24}. Telephone Number: This field is disabled on a new record until the 'Type of Telephone Number' has been selected by the user. Address: When a student number is not populated on an newly created enquiry record, then a Contact, Address and Communication records will be created for the Student System (S) and the Enquiry Subsystem (Q) - {GCS-27}, for the Primary Postal Address, Phone and Email Types - {GCS-24}

Processing
Rules

Type of Telephone Number:
The List of Values includes all Student System Primary Communication types as defined against any Reference Type, except 'E - Email' - {GCS-24}.
Telephone Number:
This field is disabled on a new record until the 'Type of Telephone Number' has been selected by the user.
Address:
When a student number is not populated on an newly created enquiry record, then a Contact, Address and Communication records will be created for the Student System (S)
and the Enquiry Subsystem (Q) - {GCS-27}, for the Primary Postal Address, Phone and Email Types - {GCS-24}

Date	System Version	By Whom	Job	Description
17-Jan-2007	v01.0.0.0	Anelia Terblanche	t133995	New manual format.
31-Jan-2008	v01.0.0.0	Melanie Zeelie	t133995	Proofread.
22-Jul-2008	v01.0.0.0	Magda van der Westhuizen	t151943	Update manual - Language Editor
28-Sep-2010	v01.0.0.1	Hermien Hartman	t169727	Replaced the word 'student' with 'enquirer' where applicable.
16-Sep-2011	v01.0.0.2	Hermien Hartman	t174660	Added "Group Code" on block 1, updated various field descriptions and updated image.
28-Sep-2020	v04.1.0.0	Magda van der Westhuizen	t245866	Add new fields: Offering Type, Recruiter and Media Subcode.
19-Jan-2022	v04.1.0.1	Precious Matshaya	t251716	Following fields to the enquiry system added: -Matric Type -Last Year of School -School Name and -Activity Last Year