Student iEnabler Appeals {s00003-15}

This option enables a student to appeal against an exclusion status linked to the student. Appeals can be linked on student level, qualification level or on subject level. An appeal timeframe can be based on days or per cycle. It is important to define the email structure on one of the required levels. The service request will be created even if no lecturer was defined and the consequence thereoff will be that the lecturer is not notified of the student's appeal.

The following data must be set before a student can apply for an appeal.

A student that is linked to an Exclusion code on {SREGL-2} may appeal if 'Appeal Allowed' is 'Y' on option {SCODE1-1}
Value for System Operational Definitions (SOD) SS/ST on {SMNT-12} must always be 'APLS' for appeals on subject level.
Value for System Operational Definitions (SOD) SQ/ST on {SMNT-12} must always be 'APLQ' for appeals on qualification level.
Value for System Operational Definitions (SOD) ST/ST on {SMNT-12} must always be 'APLT' for appeals on student level.
Define system Cycle '9' for Academic Appeals on {SMNT-2} - Other tab
Link a lecturer to a combination of Year, Indicator, Qualification/Subject, Offering Type on {SACAD-9} for routing (email) purposes.
Set academic contact type for lecturer on System Operational Operations (SOD) RP/ST on {SMNT-12} for routing (email) purposes.
Link the faculty or department of the subject or qualification appealing for to a lecturer on {GCS-10} Block 3 for communication type 'APPE' for routing (email) purposes.
Routing to be kicked off as set up on {GROU-1} Appeals Routing to Student 'APR2'
Define Structure for the follow-up exclusion statusses on {SSTUDS-8} for routing (email) purposes.

Page 1: Appeals

When a student request for an appeal against an exclusion code that is based on days then the days to appeal must be greater than the system date minus the start date of the appeal.

System cycle '9' must be open if a student appeal is based on cycle i.e. the start date of cycle '9' must be less than or equal to the system date and the end date of the cycle.

If the record is grey then it means a student cannot appeal for that status anymore or the exclusion code linked to the student is not for appeal purposes.

Fields for this page:

Field	Type & Length	Description
Status	A4	Exclusion code linked to student.
Status Description	A40	Description of the status.
Qualification/Subject	A7	Qualification or Subject to be appealed.
Start Date	D11	The date on which a student was linked to status.
Appeal Date	D11	If the appeal is based on cycle then this column will be updated with system date, else if the appeal is based on days then the system will display system date plus days to appeal.
Request Number	N10	Request number for the appeal.
Outcome		The outcome of the appeal will be 'In Progress' the first time a student request for appeal and will be updated with lecturer motivation once the lecturer approves or rejects the appeal.
Cancel Reason	A30	Cancellation reason if the service request or appeal for the student was cancelled

Example:

Page 2: Appeals

A student must log an appeal by clicking on the blue status code above. The following input screen will be displayed for the student to motivate their appeal.

On click of save button then the following will happen.

An email will be sent to staff member linked to the record for the qualification/subject on {SACAD-9} Block 2.
If no lecturer is linked to a subject or qualification on {SACAD-9},
the system will check if a record exists on organisational structure {GCS-10} for contact type 'APPE' and send an email to the lecturer concerned linked to the faculty/department of the qualification/subject the student is appealing for.
The appeal works only with department and faculty level.
An email will only be sent to the approver when the field 'Mail Y/N' on option {SSTUDS-8} is set to Yes.

{SSTUDS-3} Tab - Student Service Request

Field	Value
Request Number	Existing maximum request number + 1
Date Received	System Date
Process Date	System Date
Student Number	Student Number of the student who requested for an appeal.

{SSTUDS-3} Tab - Request Detail

Field	Value
Request Number	Existing maximum request number + 1
Service Sequence Number	1
Student Number	Student Number of the student who requested for an appeal.
Service Code	Service Code from SOD SS/ST, SQ/ST or ST/ST depending on the level of appeal. Appeal can be requested per student, qualification or subject level.
Year	Qualification or Subject Year
Qualification/Subject Code	Qualification or Subject Code appealed.
Request Outcome	Once the lecturer approve or reject the appeal, the outcome code will be populated according to SOD AS/ST for rejected appeals or SOD RS/ST for approved appeals.
Academic Appeal Status	Appealable status linked to student on option {SREGL-2}

Example:

Page 3: Load supporting documentation:

Once the student has submitted an appeal, supporting documentation can be loaded by clicking on "Load/View Documents".
See Document Storage and Retrieval Manual for detail. The category used is 'APPEALS' as defined on {GDOCS-1}.

Example:

History of Changes

Date	System Version	By Whoms00003-15p2i2.gif	Job	Description
03-Sep-2015	v03.0.0.0	Precious Diale	t200445	New manual format.
21-Sep-2015	v03.0.0.0	Melanie Zeelie	t200445	New manual format , added detail.
08-Mar-2016	v04.0.0.0	Magda van der Westhuizen	t212458	Add info regarding emails in the heading of the manual. ATOV: 212082
12-Jan-2017	v04.0.0.1	Precious Diale	t218850	Add a rule regarding when the email is to be sent to the approver linked to the status
14-Jun-2020	v04.1.0.0	Goodman Kabini	t242046	Add Cancel Reason Field and new Images